North York General Strategic Plan
Our Vision
World-Class Care, 24/7
Our Mission
People-Centred Care for a Healthier Community
What defines NYG goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter.
North York General is Here for Life
North York General takes pride in delivering cutting-edge care. We strive to exceed quality targets and are a top provincial performer in areas such as breast cancer care, surgical safety, and ED wait times.
Whether people walk through our doors to welcome a new life, or are recovering from an illness, NYG is there for the highs, the lows, and the moments in between.
Our Values
Long after patients have healed and gone on with their lives, they say that, beyond their first-rate clinical care at NYG, it’s the experience that stays with them. How our team made them feel is what matters most. Each member of the NYG family is guided by our I CARE Values.
Integrity
Compassion
Acceptance
Respect
Excellence
Together, We CARE.
Our Strategic Directions
People
& Culture
Being a place where the best people want to learn, grow and innovate.
Specialized Excellence
Innovating and integrating across care pathways for growing populations with complex needs and achieving world-class outcomes.
Health
Equity
Understanding and achieving health equity in access, treatment and outcomes.
Connected Care
Delivering an integrated, continuous healthcare journey that supports each person across primary, home, community, and hospital care.
Personalized Experiences
Delivering personalized experiences and compassionate care for our patients, residents, and families.
Our Plan is Powered By
Our Enablers
Data and
Digital
Campus Transformation
Research and Education
Sustainability
Partnerships
Our 10-year Strategic Plan
Strategic Plan Long Text Description
NYG’s 10-year Strategic Plan is presented in a fan-shaped graphic with five blades, each representing a key strategic direction. At the center of the fan is a circle containing NYG’s 10-year vision: World-class Care, 24/7. Flanking the fan are two boxes—one highlighting NYG’s mission, People-centred care for a healthier community, and the other showcasing the organization’s core values: integrity, compassion, acceptance, respect, and excellence. Together, the first letters of these values form the acronym ICARE.
Each blade of the fan reflects a specific area of focus for the next decade:
- People and Culture describes NYG as a place where the best people want to learn, grow, and innovate.
- Specialized Excellence envisions NYG as a leader in innovating and integrating care pathways for growing populations with complex needs, achieving world-class outcomes.
- Health Equity defines NYG as a place that is committed to understanding and achieving equity in access, treatment, and outcomes.
- Connected Care focuses on delivering an integrated and continuous healthcare journey that supports individuals across primary, home, community, and hospital care.
- Personalized Experiences highlights NYG’s goal of providing personalized and compassionate care for patients, residents, and families.
NYG
in 2035
- People will access world-class care, 24/7, any hour, any place.
- Personalized care will be the standard for everyone.
- Our care won’t stop when someone leaves the hospital. Wraparound support will continuously connect people to care.
- People will not only be patients, they will be active partners in their own health.
North York General’s
2025-2035 Strategic
Plan was built by
staff, physicians, students, volunteers, patients, caregivers, community members, donors, partners, and government through nearly 3000 surveys, focus groups, multi-language community events, town halls, idea boards, and interviews.
